Niagara Health is a regional hospital system with multiple sites and a growing network of community-based and virtual services. The hospital system provides a full range of acute care hospital services to the 450,000 residents across the Niagara region supported by over 7,000 employees, physicians, volunteers and patient partners.
From late 2021 to early 2023, Santis was engaged to guide the Niagara Health Board and executive team through a comprehensive strategic planning process. At the time of our work, Niagara Health was embarking on a period of transformation with a new CEO, the development of a new hospital, and the implementation of a new hospital information system. The organization was looking to conduct comprehensive engagement and gather broad-based input to inform the organization’s new strategic direction and develop a plan that would help Niagara Health achieve ambitious but realistic progress in a period of ongoing change.
From late 2021 until the launch of the plan in early 2023, Santis: